Creator enquiry privacy notice
This notice covers the creator enquiry form on satin.agency and the call requests made through it. The controller is SIA Satin Agency. Our privacy contact is privacy@satin.agency. Notice version: creator-enquiries-2026-10-15.
Information you provide
We collect your name, email, country of residence, estimated follower count, chosen contact method and the phone number or messaging username you provide. You may also provide public social profile links and request a call time in your time zone. We record your confirmation that you are legally an adult and at least 18, and which version of this notice you read.
Authorised staff can record follow-up notes and the status of your enquiry or call. Please do not submit identity documents, account passwords, payment details or private content through this form.
Why we use it
We use this information to respond to your request, discuss whether our services are suitable, arrange an optional call and keep track of that conversation. This supports the steps you ask us to take before a possible service agreement. We also use security checks and limited submission records to prevent spam, duplicate requests and misuse of the form.
Sending an enquiry does not create a management agreement or guarantee acceptance. A staff member reviews enquiries; the form does not automatically decide whether you can work with us. Reading this notice does not subscribe you to marketing.
Who can access it
Enquiry details are available to authorised SATIN staff responsible for reviewing and following up on enquiries. Chatters and creators using the dashboard cannot access the staff enquiry inbox simply because they have an account.
Cloudflare provides website delivery, email forwarding and Turnstile abuse protection. Convex provides the application backend and database. Resend delivers enquiry receipts and call updates to the email address you provide. These services process the information needed to provide their functions. Turnstile also processes browser and device signals under Cloudflare's Turnstile privacy notice. See Convex's privacy information and Resend's privacy information for information about their services. Privacy and support messages are forwarded to the agency's designated Gmail inbox for review.
These providers may process information outside your country. Contact us for information about the arrangements applicable to your enquiry. The form does not send your details to other agencies automatically. If another agency may be a better fit, we will discuss the proposed introduction with you before sharing your details with that agency.
How long we keep enquiries
We keep unsuccessful enquiries for 12 weeks (84 days) so we can complete follow-up and discuss a possible introduction to another agency. Enquiry records and their staff notes are then removed by the scheduled cleanup process.
For enquiries without a future confirmed call, the period runs from the latest staff update. For a confirmed call, it runs from the scheduled end of the call. A further conversation or rescheduled call may move this date. This retention period also applies to the enquiry record after a completed call; any later client agreement has its own records and retention terms.
The automated cleanup runs regularly, so removal may complete shortly after the 84-day point. Our email queue removes message content after the delivery provider accepts the message or delivery attempts end, and retains limited delivery metadata for seven days. Resend separately processes message content and delivery logs under its service arrangements. Email copies in the recipient's inbox, provider backups and security records are managed separately; deleting an enquiry from the operational database does not instantly rewrite those records.
Your choices and requests
You can ask us to correct your details, stop following up or delete your enquiry sooner. You can also request access to your personal information and exercise applicable rights to restriction, objection and portability. Email privacy@satin.agency and tell us enough to locate the enquiry; we may need to verify that the request is yours.
You can raise a concern with your local data protection authority, including Latvia's Data State Inspectorate. You do not have to accept an introduction to another agency to submit an enquiry to SATIN.
Changes to this notice
We will update this page when the enquiry process or its data handling changes. The version acknowledged with an enquiry is recorded with that submission.